Shipping Policy

Thank you for shopping with TopTier Bag. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Origin

All orders are shipped from China.

3. Shipping Destinations

We currently offer international shipping to many countries and regions.

If your location is not supported at checkout, please contact us for assistance.

4. Estimated Delivery Time

Estimated delivery times (after order processing):

• Standard Shipping: 7–15 business days
• Extended delivery areas: May take longer depending on destination and customs clearance

Delivery times are estimates and may vary due to factors beyond our control, such as customs inspections, weather conditions, or local carrier delays.

5. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order details.
• Any applicable shipping fees will be clearly displayed before payment is completed.

6. Customs, Duties, and Taxes

• Customs duties, import taxes, and other fees may be charged by your local customs authority.
• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

7. Order Tracking

Once your order has been shipped, a tracking number will be sent to your email.

Please allow some time for tracking information to update.

8. Undeliverable or Returned Packages

If a package is returned due to:

• Incorrect or incomplete address provided by the customer
• Failure to collect the package
• Refusal to pay customs duties or taxes

The customer may be responsible for additional shipping fees or restocking costs.

9. Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us at:

📧 liuzhongchen18@outlook.com

We will assist you in investigating the issue with the carrier.

10. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will take effect once posted on this page.

11. Contact Us

If you have any questions regarding shipping, please contact us:

• Website: https://toptier-bag.com/
• Email: liuzhongchen18@outlook.com
• Company Name: Guangzhou Tianhe District Changxing Street Big Crocodile Leather Goods Store
• Address: Room 301-G835, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou, China (Office address only)