1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 3–7 business days Delivery times may vary depending on your location and customs clearance.
3. Shipping Costs
Shipping fees are calculated at checkout based on the weight of your order and destination. Free shipping promotions may apply to qualifying orders.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package at any time through the carrier’s website.
5. Customs & Duties
Customers are responsible for any applicable customs duties, taxes, or import fees. Please check with your local customs office for more information.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at contact@toptier-bag.com. We will assist you in resolving the issue, including replacement or refund if necessary.
7. Contact Us
For questions regarding shipping, please email us at contact@toptier-bag.com.
Effective Date: September 7, 2025