Return & Refund Policy

At TopTier Bag, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below.

1. Returns Eligibility

You may request a return or refund under the following conditions:

• The item is defective, damaged, or incorrect upon arrival
• The request is made within 7 days of receiving the item
• The item is unused, unworn, and in its original condition and packaging

Please note that items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following situations are not eligible for return or refund:

• Damage caused by improper use, normal wear and tear, or accidental damage
• Items returned after the 7-day return window
• Items that are not in original condition or packaging
• Orders delayed due to customs clearance or force majeure events

3. Return Process

To request a return, please contact us by email before sending any items back.

📧 Email: liuzhongchen18@outlook.com

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Our support team will review your request and provide return instructions if approved.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method
• Refund processing time: 3–10 business days, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to our error (defective or incorrect item).

5. Exchanges

If you received a defective or incorrect item, we may offer:

• A replacement item, or
• A refund, depending on availability and your preference

Please contact us for assistance.

6. Return Shipping Costs

• If the return is due to our mistake (defective or wrong item), we will cover the return shipping cost where applicable.
• For other approved returns, the customer is responsible for return shipping costs.

7. Late or Missing Refunds

If you have not received your refund after approval:

• Please check with your bank or payment provider first
• Then contact us at liuzhongchen18@outlook.com for further assistance

8. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

• Website: https://toptier-bag.com/
• Email: liuzhongchen18@outlook.com
• Company Name: Guangzhou Tianhe District Changxing Street Big Crocodile Leather Goods Store
• Address: Room 301-G835, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou, China (Office address only)