Privacy Policy

Contact Information

Address: UNIT 917B, 9/F, Tower A, New Mandarin Plaza, No.14 Science Museum Road, Tsimshatsui, Kowloon, Hong Kong

Email: contact@toptier-bag.com

Business Hours

Our store is open for shopping and exchanges every day from 11:00 AM to 7:00 PM.

1. Introduction

At toptier-bag.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our site, you agree to the practices described in this policy.

2. Information We Collect

We may collect personal and non-personal information, including but not limited to:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Non-Personal Information: Browser type, device information, IP address, and browsing behavior on our website.

3. How We Use Your Information

Your information may be used to:

1. Process and deliver your orders.
2. Respond to inquiries, complaints, or requests.
3. Improve our website, products, and services.
4. Send newsletters, promotional emails, and updates if you have opted in.
5. Prevent fraudulent transactions and ensure website security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Service providers who help us operate our website, fulfill orders, or process payments.
• Legal authorities, if required by law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, but some features may not function properly without them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Retention of Information

We will retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Rights of Users

You have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal data, subject to legal or contractual obligations.
• Opt-out of receiving marketing emails at any time.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: contact@toptier-bag.com

Address: UNIT 917B, 9/F, Tower A, New Mandarin Plaza, No.14 Science Museum Road, Tsimshatsui, Kowloon, Hong Kong

Effective Date: September 7, 2025