FAQs

1. How can I place an order?

You can place an order directly on our website by selecting your desired products, adding them to the cart, and completing the checkout process.

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

3. How long will it take to receive my order?

Orders are processed within 1–3 business days. Delivery time depends on your chosen shipping method:

• Standard Shipping: 7–15 business days
• Expedited Shipping: 3–7 business days

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor your package.

5. What is your return/exchange policy?

We accept returns or exchanges within 14 days of receiving your order, provided the items are in their original condition with tags and packaging intact. For defective or incorrect items, please contact us immediately.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination. Customers are responsible for any customs duties or taxes.

7. How can I contact customer support?

You can reach us via email at contact@toptier-bag.com. Our team is available every day from 11:00 AM to 7:00 PM to assist you.

8. Are your products authentic?

Yes, all products sold on toptier-bag.com are 100% authentic and carefully sourced from trusted suppliers.